Bad Credit Shouldn't Block Employment: How to Make State Bans on Employment Credit Checks More Effective

Over the last ten years, a growing number of cities and states passed laws limiting the use of credit checks in hiring, promotion, and firing. Lawmakers are motivated by a number of well-founded concerns: although credit history is not relevant to employment, employment credit checks create barriers to opportunity and upward mobility, can exacerbate racial discrimination, and can lead to invasions of privacy. This report examines the effectiveness of the employment credit check laws enacted so far and finds that unjustified exemptions included in the laws, a failure to pursue enforcement, and a lack of public outreach have prevented these important employment protections from being as effective as they could be.

To learn more about the problems with employment credit checks that motivated many states laws, see Demos’ report, Discredited: How Employment Credit Checks Keep Qualified Workers out of a Job.

Introduction

Over the last ten years, a growing number of cities and states passed laws limiting the use of personal credit history in employment, also known as employment credit checks. Lawmakers are motivated by a number of well-founded concerns: although credit history is not relevant to employment, employment credit checks create barriers to opportunity and upward mobility, can exacerbate racial discrimination, and can lead to invasions of privacy. States laws to limit employer credit checks were enacted in California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Nevada, Oregon, Vermont, and Washington. Delaware has also restricted the use of credit checks in hiring for public employment. Cities, including New York City and Chicago, have restricted credit checks as well.1 In 2014 there were 39 state bills introduced or pending aimed at limiting the use of credit checks in employment decisions, as well as federal legislation proposed in the House and Senate.2 This report examines the impact of the credit check laws enacted so far, considers barriers to their effectiveness and discusses strategies to increase protections for workers.

In researching this report, Demos conducted a search of legal databases Westlaw and Lexis Nexis for cases brought under each statute, queried enforcement officials in each state about complaints and enforcement actions taken under the law, and contacted legislators for their impressions on the effectiveness of the legislation. We begin by looking more closely at the practice of employment credit checks and exploring the motivation for restrictions.

What Are Employment Credit Checks?

Credit checks are widely used by employers making hiring decisions.3 The federal Fair Credit Reporting Act (FCRA) also permits employers to request credit reports on existing employees for decisions on promoting or firing workers.4 While employers generally cannot access three-digit credit scores, they can obtain credit reports that include information on mortgage debt; data on student loans; amounts of car payments; details on credit card accounts including balances, credit limits, and monthly payments; bankruptcy records; bills, including medical debts, that are in collection; and tax liens. Under the statute, employers must first obtain written permission from the individual whose credit report they seek to review. Employers are also required to notify individuals before they take “adverse action” (in this case, failing to hire, promote or retain an employee) based in whole or in part on any information in the credit report. The employer is required to offer a copy of the credit report and a written summary of the consumer’s rights along with this notification. After providing job applicants with a short period of time (typically three to five business days) to identify and begin disputing any errors in their credit report, employers may then take action based on the report and must once again notify the job applicant.

Credit reports were developed to help lenders assess the risks associated with making a loan. Over the last few years, they have been aggressively marketed to employers as a means to gauge an applicant’s moral character, reliability or likelihood to commit theft or fraud. While the practice of checking credit may appear benign, a growing body of research suggests that credit checks do not accurately measure employment-related characteristics and may instead bar many qualified workers from employment. A 2013 Demos report found that 1 in 10 unemployed workers in a low or middle-income household with credit card debt were denied a job because of a credit check.5

Why Restrict Employment Credit Checks?

Credit checks bar qualified workers from jobs because poor credit is associated with unemployment, medical debt and lack of health coverage, which tell very little about personal job performance, but rather reveal systemic injustice, individual bad luck, and the impact of a weak economy.6 The financial crisis and the Great Recession caused millions of Americans to be laid off from their jobs, see their home values plummet to less than their mortgage debt, and find their savings and retirement accounts decimated – all of which can affect credit history. Even seven years after the initial stock market crash, wages for all but the top 95th income percentile have not recovered.7 Though job markets have recovered to some extent, the recovery has been slow and many Americans have been left behind.8 These are largely factors that are outside an individual’s control and have no reflection on someone’s “moral character” or their ability to adequately perform their job. Rather, credit checks are unfair and discriminate against the long-term unemployed and other disadvantaged groups, creating a barrier to upward mobility.

Because of the legacy of predatory lending and racial discrimination, people of color tend to have lower credit ratings than whites, and so may be disproportionately likely to be denied a job because of a credit check.9 A persistent legacy of discriminatory lending, hiring, and housing policies has left people of color with worse credit, on average, than white households.10 In recent years, historic disparities have been compounded by predatory lending schemes that targeted low-income communities and communities of color, putting them at greater risk of foreclosure and default on loans, further damaging their credit.11 By evaluating prospective employees based on credit, employment credit checks can further extend this injustice.

Worryingly, credit reports are often riddled with errors. A Demos study of low- and middle-income households carrying credit card debt finds that 1 in 8 respondents who have poor credit cite “errors in my credit report” for their credit problems.12 A Federal Trade Commission (FTC) study finds that five percent of consumers, amounting to 45 million Americans, had errors on at least one of their three major credit reports.13 A follow-up study finds that majorities of these consumers still have outstanding errors on their credit report.14 A 2011 industry-funded study by the Policy and Economic Research Council (PERC), found that 1 in 5 people who reviewed their credit report found incorrect information and 12.1 percent of those errors could have a material impact on their score.15 As a result of employment credit checks, individuals can be disqualified from job because of a credit report that is not even factual.16 As the New York Times editorial board noted, “the interest around this issue shows that more law makers are starting to realize how this unfair practice damages the lives and job prospects of millions of people.”17

Figure 1. Percentage of Study Participants Describing Their Credit As

The invasion of privacy is another concern when personal credit information is used in employment. Not only do credit reports reveal a great deal about an individual’s personal financial history, they also provide a window into even more deeply private matters such as medical history, divorce, and cases of domestic abuse. For example, surveys find that when a credit check is conducted, employers often ask individuals with flawed credit to explain why they are behind on their bills.18 Given that past due medical bills make up the majority of accounts reported by collection agencies, many prospective employees will feel obliged to discuss their otherwise confidential medical histories as a pre-requisite for obtaining employment. Since divorce and domestic abuse are other leading causes of credit struggles, a discussion of these often painful and deeply private personal issues can also become compulsory if an job-seeker is asked to “explain” their poor credit to a prospective employer.

Strengths and Weaknesses of State Laws on Employment Credit Checks

Concerns about employment credit checks led to numerous state laws to limit them: California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Nevada, Oregon, Vermont, and Washington have all passed legislation. In 2014, Delaware passed a more limited law preventing public employers from using credit checks for employment decisions.19 Chicago has also passed a law prohibiting credit checks from being used in employment decisions.20 More recently, New York City banned credit checks, and made an effort to limit exemptions (see page 16).21 There is evidence that there is broader interest, however, since thirty-nine bills in 19 states were introduced in 2014.22 In addition, legislation has been presented at the federal level, including a bill by Sen. Elizabeth Warren (in the Senate) and Rep. Steven Cohen (in the House).23 This report explores the effectiveness of the credit check laws, and finds that lack of clear enforcement mechanism, exemptions and a robust public outreach effort have all undermined the effectiveness of credit check laws.

Credit Check Laws Lift Employment in Areas with Poor Credit

New research by Robert Clifford at the Federal Reserve Bank of Boston and Daniel Shoag at Harvard University’s Kennedy School suggests that credit check laws are effective at increasing employment among job applicants with poor credit.24 Drawing on credit bureau and employment data, the authors find that state laws banning credit checks increase overall employment in low-credit census tracts by between 2.3 and 3.3 percent. Despite exemptions that enable employers to continue conducting credit checks for many job categories, the authors find that credit check laws also led to a significant 7 to 11 percent reduction in employer use of credit checks.25 The largest impact on jobs was found in the public sector, followed by employment in transportation and warehousing, information, and in-home services.

The authors find that as the use of credit information in hiring declined, employers elevated other employment criteria, increasingly requiring college degrees or additional work experience. Given that these factors contain more relevant information about job performance than credit checks, this is a step forward.26 However, inflating job requirements beyond what a given position genuinely demands may present its own problems, erecting new and unnecessary barriers to employment. Inflating employment criteria may help to explain a troubling finding of the study: African-American workers experience slightly worse employment outcomes relative to white workers in states that have restricted employment credit checks. The authors of the study have acknowledged a number of uncontrolled variables (such as the over-representation of African Americans in public employment in states that have enacted employment credit check restrictions) may have skewed this result.27 Nevertheless, it raises an important warning: credit check laws by themselves cannot eliminate employment discrimination, and policymakers must remain alert for the resurgence of discriminatory practices.

Credit Check Laws Include Unjustified Exemptions

While state laws were ostensibly enacted to prevent employment credit checks from becoming an employment barriers for qualified workers, we find that these laws have been undermined by the numerous broad exemptions they contain. Currently, all state credit check laws include exemptions – job categories where credit checks continue to be permitted even as the law bans credit checks for other positions. Because these exemptions are often vague and cover large categories of workers, they have reduced the effectiveness of state laws. The most common exemptions are provisions that allow for a credit check if it is “substantially job related” or the employer is a financial institution. Other laws contain exemptions permitting credit checks for management positions, law enforcement jobs, or employees with access to cash or goods.

In an analysis of exemptions in state credit check laws, James Phillips and David Schein argue that states restricting employment credit checks “have virtually gutted those restrictions by exception.”28 Legislators themselves have expressed concern about the significant exemptions that were ultimately included in the laws. In Vermont, Helen Head, Chair of the Committee on General, Housing & Military Affairs tells Demos that, “We are concerned that the large number of exceptions may make it more difficult to limit the practice of employer credit checks. In hindsight, I wish we had worked even harder than we did to limit the broad exclusions that were passed in the Vermont bill.” Vermont Representative Kesha Ram echoed the sentiment, noting that, “we included a number of exemptions in terms of types of employment and that these may limit the effectiveness of the law.” These exemptions both make it more difficult for employees to know whether they can seek damages, and also more difficult for courts to rule in their favor. Further, exemptions can hamper enforcement, by making it more risky for the government agency tasked with enforcement to determine whether there has been a violation.

Figure 2. Number of States with Exemption

While these exceptions appear to have deeply hampered the effectiveness of these laws, their merit is dubious. The section below examines these exemptions and shows why most are unjustified and unnecessary.

As Phillips and Schein note, “nearly every state has articulated specific job-related requirements that make clear when these exceptions are applicable and under what circumstances they will provide an employer with legally sufficient grounds to make a credit history check a requirement or condition of the employment.” They further note that, “exceptions to the ten state statutes have virtually swallowed those states’ legal prohibitions [indicating] that under state law, an employer is virtually free to utilize credit reports to make employment decisions.”35

Credit Check Laws Go Largely Unenforced

States have a range of enforcement mechanisms for laws restricting employment credit checks. Some states give enforcement authority to the Department of Labor/Labor Commission (Connecticut, Colorado, Maryland, Nevada, Oregon) others to the Attorney General (Washington), one to the Department of Fair Employment and Housing (California), and one to the Civil Rights Commissioner (Hawaii) and Vermont splits enforcement between two agencies. In addition, Hawaii, Illinois, Nevada, Oregon and Vermont allow employees or jobseekers harmed by violations of the law to bring a private lawsuit against the violator. One significant shortcoming of many state enforcement efforts is that states are making little investment in investigating employment and hiring practices to detect violations of the law. Instead, the burden is placed on employees and job-seekers who had their credit checked in violation of the law to file a complaint before any action can be taken. Because potential employees may not know a violation has occurred, or even know that they are protected from employment credit checks, placing the burden on employees makes it far more likely that these laws will go unenforced.

Demos contacted state officials for insight on how these laws are being enforced.

Hawaii, Illinois, Nevada, Oregon and Vermont allow employees or jobseekers harmed by violations of the law to bring a private lawsuit against the violator. A search of Westlaw and Lexis Nexis returned no cases of individuals pursuing suits in these states.

Greater Public Awareness Would Increase Effectiveness

Since states depend on public complaints to initiate an investigation and enforcement of their employment credit check laws, public awareness of the laws among employees and job seekers is critical to preventing the legislation from becoming a dead letter. It is equally essential that employers are aware of the law and understand their responsibilities so that they can comply. Demos asked state agencies responsible for enforcing the laws about any public awareness or outreach efforts surrounding the laws. No state pursued an advertising campaign (although see page 16 for details about the New York City law, which included a model outreach campaign). Yet some states pursued more outreach than others. It is notable that Colorado, which reported the greatest number of complaints under the employment credit checks law, was also among the states that reported a more vigorous public outreach effort to help workers and employers understand rights and responsibilities under the law.

No other states could point to specific media outreach.

A look at other types of employment legislation underscores the importance of broad public awareness. For example, a study of New York City workers finds that employers frequently shirk common labor protections like the minimum wage.37 One study of workers in Chicago, New York City and Los Angeles stunningly finds that 76 percent of workers “were not paid the legally required overtime rate.”38 A study of Philadelphia’s Restaurant Industry finds that 61.5 percent of workers surveyed “did not know the correct legal minimum wage.”39 Regarding illegal pay secrecy policies, Craig Becker, general counsel for the AFL-CIO tells The Atlantic that, “The problem isn’t so much that the remedies are inadequate, but that so few workers know their rights.”40

Ending Credit Discrimination in New York City

New York City’s Stop Credit Discrimination in Employment Act was signed into law by Mayor Bill de Blasio on May 6, 2015 and went into effect on September 3, 2015. The legislation, sponsored by City Council-member Brad Lander, amends the City’s Human Rights Law to make it an unlawful discriminatory practice for an employer to use an individual’s consumer credit history in making employment decisions. While New York’s law is too new to be evaluated for its effectiveness, the narrowness of the bill’s exemptions, the robust public awareness campaign, and strong enforcement mechanisms make it the strongest restriction on employment credit checks enacted anywhere in the U.S. at the time of this report’s publication. However, exemptions that were added to the law as the result of political negotiations should not be considered a model for other jurisdictions.

Policy Recommendations

Employment credit checks are a discriminatory barrier to employment. Our research suggests that states motivated to curtail this practice can enact more effective legislation by:

Conclusion

The use of employment credit checks creates barriers to opportunity and upward mobility, exacerbates racial discrimination, and can lead to invasions of privacy. Yet because of unjustified exemptions in the laws, lack of public awareness, and a dearth of proactive enforcement, laws against credit checks have not been as effective as they should be. Nevertheless, despite inconsistent coverage and enforcement, laws may have deterred credit checks. The number of employers reporting that they used credit checks when hiring for some or all positions fell from 60 percent in 2010 to 47 percent in 2012, according to the Society for Human Resources Management.41 Both the laws, and the lack of evidence that credit checks are effective have been cited as reasons for the decline.42 Research suggests the laws reduced the use of credit checks by between 7 and 11%.43 However, it is worrying that nearly a decade since the first law was passed, Demos has failed to find evidence that a single employer fined for using an illegal credit check on a prospective employee.